Privacy Policy
Last updated: October 31, 2026
This policy explains what information Fidgets Factory LLC ("Fidgets Factory," "we," "us") collects when you visit our website, sign up for our lists, shop with us, or contact us, and how we use and protect it. Fidgets Factory LLC is located at 2020 New York Ave, Huntington Station, NY 11746.
Information we collect
- Information you give us: your name, email address, phone number, shipping and billing address, and anything you tell us in a form or message, such as who a Sensory Box is for.
- Order information: the products you buy and your order history. Payments are handled by our payment processors; we do not store full card numbers.
- Information collected automatically: basic device and usage information such as browser type, IP address, pages viewed and time spent on the site, collected through cookies and similar tools.
How we use your information
- To process orders, deliver products and provide customer support.
- To send you the updates you asked for, such as Sensory Box launch news and your sign-up discount.
- To send marketing emails and, only if you opted in, marketing text messages.
- To improve our website, products and service.
- To prevent fraud and meet legal obligations.
Text messaging (SMS)
- We only send marketing text messages to people who check the text consent box on our forms. Consent is not a condition of any purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact us at [email protected].
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. The categories of sharing below exclude text messaging originator opt-in data and consent.
How we share information
We do not sell your personal information. We share it only:
- With service providers who help us run the business, such as our website and CRM platform, payment processors, shipping carriers and email and text delivery services, and only so they can perform those services for us.
- If required by law, or to protect the rights, property or safety of our customers, our business or others.
- As part of a sale, merger or reorganization of our business, in which case this policy would continue to apply to your information.
Every marketing email we send includes an unsubscribe link. You can unsubscribe at any time, and we will still send messages about any order you place.
Cookies
Our website uses cookies to keep the site working and to understand how visitors use it. You can set your browser to refuse cookies, though some features may not work properly.
Children's privacy
Our products are made for kids, but our website and lists are meant for parents, caregivers, educators and other adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Keeping and protecting your information
We keep personal information only as long as we need it for the purposes above or as required by law. We use reasonable safeguards to protect it, though no method of transmission or storage is completely secure.
Your choices
You can ask us to access, correct or delete your personal information, unsubscribe from emails, or reply STOP to texts at any time. To make a request, email [email protected].
Changes to this policy
We may update this policy from time to time. When we do, we will post the new version on this page and update the date at the top.
Contact us
- Email: [email protected]
- Phone: (631) 970-4264
- Mail: Fidgets Factory LLC, 2020 New York Ave, Huntington Station, NY 11746